Has anyone had issues with Best Buy’s customer service?

Recently purchased a laptop from Best Buy, but it had a defect right out of the box. I contacted their customer service, but the process of getting a replacement has been frustratingly slow. I’m wondering if anyone else has experienced similar problems and how they handled it.

Hello to all. Fans of new technologies and ordinary people who value quality home appliances and electronics are happy to visit best buy stores because they know that all their needs will be met. Their stores have experienced consultants who are happy to help each customer choose a product that suits him, and buyers appreciate this. In addition, they have an excellent online store and an excellent customer support service that is ready to help and provide quality advice at any time.