Sucreabeille is a vegan, cruelty free brand. We do our very best to keep updated with our suppliers to keep our commitment to just generally being ethical people, but if you ever see something that needs addressing, we'd love to hear from you!
Andrea Fender, Queen Bee
Andrea started making lotions and potions in 2014, and is committed to high-quality products that are handmade. After running her own shop, she happily took over Sucreabeille in April of 2018 and absolutely loves it. Follow her on IG @shopsucreabeille, and join our community on Facebook at facebook.com/groups/sucreabeille
Nicole Antoinette Moore, Scribe Bee
Nicole lives in Colorado and works during the day at a small publishing house. She's our social beedia expert, and she loves books, coffee, sushi, and her cat, Gomez. Feel free to follow her on IG at @atorsoboat
Amy Marie, Bee-Casso
Didn’t love a scent? Not a fan of that body product? Not a problem, as we here at Sucreabeille have an Extremely Generous Return Policy!
We’re committed to making the returns process simple and easy for you.
But first, a few things to note:
We really encourage you to wait to make a return until at least two weeks after the receipt of your order. Why? As indie perfume makers, we don’t use stabilizers in our blends like mass perfume manufacturers. That means that your scents might undergo the perfume equivalent of bottle shock in transportation, due to extreme fluctuations in temperature, aggressive package handling (tee hee), etc.
You can absolutely sniff your scents when they first arrive, but note that a resting period of at least a few days can make a world of difference in how a scent smells.
Store them in a cool, dry place for a little while and see how they can change. But, if you don't want to wait that long, we understand!
Returns must be initiated within 60 days of purchase.
There must be at least 75% of the product left in the container for us to accept the return.
If you don’t love a scent but would rather rehome it than return it, or swap it for something you know you love, we have an awesome swap/sell thread on our Facebook group (and it’s for all indie perfume companies, not just Suc). You can join our group here (https://facebook.com/groups/sucreabeille) and then search for “swap/sell” within the group. We post a new swap thread each month, sometimes two!
Sucreabeille reserves the right to limit returns if we have reason to suspect misuse of our Extremely Generous Return Policy (such as, but not limited to, excessive returns, reseller activity, or fraud).Items from the Indie Marketplace are eligible for return.
Items purchased from other retailers, dealers, or resellers and not directly from Sucreabeille are not eligible for return, refund, or exchange.
If you used Sugar Points on your original purchase, we will not be able to refund those to your account. Instead, we will give you a shop credit. (It's basically the same thing, it just won't be found under your Sugar Points.).Here's how it works: Send us an email with a note about what you’d like to return, and we’ll send you a shipping label. Send back the product according to the terms above. Once we receive it and make sure it’s eligible, we’ll issue you a shop credit or a refund to your original form of payment in the amount of the product plus your original shipping charge. We must receive the product before we can issue your credit or refund.
If you need help, send an email to firstname.lastname@example.org. We’re happy to answer any questions you may have!