Removing bad reviews from Google My Business can be challenging, as direct deletion by the business owner is not permitted. However, you can take several steps to manage and mitigate negative feedback effectively. First, ensure your Google My Business listing is claimed and verified, allowing you to access review management features. If a review violates Google’s content policies—such as containing false information, spam, or hate speech—you can flag it by clicking the three-dot menu next to the review and selecting Flag as inappropriate. Provide a clear explanation of why the review should be removed. Google will then review your flag and determine if it breaches their guidelines. For reviews that are not policy violations but are still negative, respond professionally and empathetically to address any issues raised and show prospective customers your commitment to resolving problems. Additionally, encourage satisfied customers to leave positive reviews to offset the impact of negative feedback and improve your overall rating. for more informattion please visit us at: https://www.linkedin.com/pulse/how-remove-bad-reviews-from-google-my-business-cynthia-davis-ooeuf/